We are at your disposal with the information you need in order to make the correct decision.

Use any of the contact options we offer in this section, according to the type of information you need. A well-trained team will answer you as soon as possible!

Clients' assistance: Cards

Phone: +40 21 304.8100
24h/24, 7 days a week
E-mail: card@brom.ro

Clients' assistance: Internet Banking

Phone: +40 21 305.9585
E-mail: ib@brom.ro

Clients' assistance: Complaints

If there are things that displease you in the relation with the bank or if you want to report a certain situation, please use this form so that your message reaches us as soon as possible.

Please use this form exclusively for complaints; for other information you can use the other methods of contact presented in this page.


Banca Românească S.A., member of National Bank of Greece Group, places a great importance to identify potential irregular practices of its employees in performing their activity, developing in this respect whistleblowing internal regulations, and also reporting channels to ensure the submission, in good faith, of the concerns of BROM staff and of third parties regarding the irregular acts and/or accounting and auditing practices that are inconsisent with international practices and legislation, and also on fraud, bribery and conflicts of interests, identified while performing the activity or during the collaboration with the Bank.