We are at your disposal with the information you need in order to make the correct decision.

Use any of the contact options we offer in this section, according to the type of information you need. A well-trained team will answer you as soon as possible!

Do you need an offer?

If you want to find out more information about a certain product or you want to receive rapidly an offer, please contact us:

by calling: +40 21 408.0808

(normal tarriff)

Clients' assistance: Cards

Phone: +40 21 304.8100
24h/24, 7 days a week
E-mail: card@brom.ro

Clients' assistance: Internet Banking

You can contact us by phone: 021.305.9585, Mondays to Fridays: 8:00 - 20.00 (except for legal holidays), by email: e-bancamea@brom.ro or ib@brom.ro and in any branch.

Clients' Support - Complaints

If there are things that displease you in the relation with the bank or if you want to report a certain situation, please write us an e-mail at opinii@brom.ro, so that your message reaches us as fast as possible.

You can find here additional information regarding the process of complaints management.

General Contact

For general information and any other topics besides the requests for banking products and services, please use this form.


Banca Românească S.A. places a great importance to identify potential irregular practices of its employees in performing their activity, developing in this respect whistleblowing internal regulations, and also reporting channels to ensure the submission, in good faith, of the concerns of BROM staff and of third parties regarding the irregular acts and/or accounting and auditing practices that are inconsisent with international practices and legislation, and also on fraud, bribery and conflicts of interests, or on any violation of the combating and preventing of money laundering legislation are identified while performing the activity or during the collaboration with the Bank.