Description Call centre Branch ATM
Installment plan activation/ cancellation *
SMS Alert activation/ option modification/ cancelation * *
Block and replace lost/ stolen cards *
Replacement of the card due to damage/ name change *
PIN password reissue * *
PIN password modification *
Temporary block/ unblock the card *
Card unblocking after wrong PIN entry *
Activate/ deactivate autodebit function *
Activate/ deactivate Internet transactions *
Update demographic information *
Modify transactional limits *
Balance inquiry * *
Mini statement receipt (minimum payment amount) *
Information related to posted, authorized or not authorized transactions *
Information related to the benefits and functionality of the card * * *

You can notify the Insurer of the occurrence of an insured event by phone or e-mail:

  • Tel / Fax (+40) / 57 (between 9.00-17.30, business days)
  • E-mail:;
  • Address: 33, Aviatorilor Blvd, Ground floor, 1st District, Bucharest (between 9.00-17.30, business days)

The Insurer's notification will be made as soon as the insured event has taken place/you have become aware of it, but not later than 48 hours after the event, if your state of health allows it. If you are unable to notify the Insurer due to your medical condition, you must notify us as soon as your condition allows you. Notification to the Insurer may also be made by a representative of yours.

You have the obligation to present and transmit to the Insurer all the documents and information requested that certify the occurrence of the insured event as well as information necessary for the evaluation, establishment and payment of the insurance indemnity.

Letter of complaint

You can check here the Document with information regarding the insurance product,